Your information matters

Privacy made clear and simple.

This Privacy Policy explains what personal information Charming Inspirations collects, why we collect it and how we protect it.

By using our website, submitting a fitting request or contacting us, you acknowledge the practices described in this policy.

Your privacy Handled with care and respect

We collect only what we need For enquiries, fittings, rentals, payments and communication.

We do not sell your information Your personal details are not sold, rented or traded.

You can contact us Ask to access, correct or delete information where applicable.

How we handle your personal information.

Effective date: 19 September 2025

1. Information we collect

Information you choose to provide.

We may collect personal information when you:

Contact us by email, telephone, WhatsApp or social media.
Create or submit a Fitting List.
Book or attend a fitting appointment.
Reserve or hire a dress or accessory.
Request catering, flowers, décor, dressmaking or another service.
Join a mailing list or request updates.

This information may include your name, contact details, event date, preferred appointment time, dress choices, usual size, measurements, rental details and communications with us.

2. Website information

Information collected automatically.

Our website and service providers may collect limited technical information such as your browser, device type, IP address, pages visited and how you use the website.

This information may be collected through cookies, analytics tools and similar technologies to keep the website secure, understand how it is used and improve its performance.

You can control or disable cookies through your browser settings, although some website features may not work as intended.

3. How we use information

We use information to provide our services.

Respond to questions and enquiries.
Prepare dresses for fittings.
Manage appointments, reservations, rentals and returns.
Confirm payments, deposits and refunds.
Provide customer service and important booking updates.
Manage catering, décor, flowers or dressmaking enquiries.
Maintain business, accounting and legal records.
Improve our website, services and client experience.
Send marketing only where consent has been provided.

4. Sharing information

We share information only when necessary.

We do not sell, rent or trade your personal information.

We may share limited information with trusted service providers that help us operate the website, manage bookings, send email, process payments, maintain records or provide professional services.

We may also disclose information where required by law, a court order or a lawful request from a regulatory authority.

5. Payments

Payment information.

Charming Inspirations accepts cash or instant EFT. We may retain payment confirmations and transaction records for booking, accounting and legal purposes.

We do not ask you to submit bank passwords or full online-banking login details through our website.

For more information, read our Deposit and Payment Policy.

6. Storage and security

How we protect your information.

We use reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No online system can be guaranteed completely secure. We therefore keep information only for as long as reasonably needed for the purpose for which it was collected, or as required by law.

7. Your choices and rights

You can ask about your information.

Subject to applicable law, you may ask us to:

Confirm whether we hold personal information about you.
Provide access to the personal information we hold.
Correct inaccurate or incomplete information.
Delete information where we are not legally required to retain it.
Stop sending marketing communications.
Object to or restrict certain uses of your information.

8. Children

Information about younger clients.

Clients under 18 must be accompanied by a parent or guardian for fittings, collections and returns.

Where information about a person under 18 is provided, the parent or guardian confirms that they are authorised to provide it and consent to its use for the relevant fitting, booking or rental.

9. Third-party links

Other websites and services.

Our website may contain links to services such as Facebook, Instagram, WhatsApp or third-party booking and email platforms.

Those services have their own privacy policies. Charming Inspirations is not responsible for how an external website or platform handles your information.

10. Policy updates