Deposit and Payment Policy
Effective Date: 19 September 2025
At Charming Inspirations, our goal is to make renting the perfect dress simple and stress-free. To secure your chosen dress and ensure a smooth experience, we require a small deposit and full payment as part of our rental process.
1. Deposit
- A refundable deposit is required to secure your dress for your chosen event.
- The deposit amount depends on the dress selected and will be communicated at the time of booking.
- The deposit is collected when you have fitted your dress and made your final decision.
- Deposits ensure that we can prepare your selected dresses, reserve them for your fitting, and cover any potential repair or replacement costs if necessary.
2. Payment
- Full rental payment is required prior to collecting your dress.
- Payment can be made via EFT (bank transfer) or cash.
- Rental fees cover:
- Use of the dress for the agreed rental period
- Standard cleaning and maintenance before your fitting and event
3. Refunds
- Deposits are fully refundable when the dress is returned:
- On the agreed return date
- In the same condition as received (clean, undamaged, and without alterations)
- In the event of damage or loss, the deposit may be partially or fully withheld to cover repair or replacement costs.
- Late returns may also affect the refund, and additional fees may apply.
4. Securing Your Booking
- Your dress is only reserved for your event after the deposit is received.
- We cannot hold dresses without a deposit, especially during peak seasons such as matric farewells, year-end functions, or wedding periods.
5. Payment Confirmation
- Once we receive your deposit and full payment, you will receive email confirmation including:
- Details of your selected dress
- Details of your rental period
- Instructions for collection and return
6. Special Notes
- We encourage clients to plan ahead and secure dresses early to avoid disappointment.
- Deposits are non-transferable to other clients.
All payments and deposits are processed securely.